Return & Refund Policy - JOJI® Gear
RETURN & REFUND POLICYNot in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Important note:Since your order is custom made just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the SIZING tab to find your best fit!
Order Modifications or CancellationAfter your order has been placed, you have 12 hours to contact our customer service team and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Damaged/Incorrect OrderAt JOJI®, we do our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and clear photos, showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org, and one of our helpful support staff will organize a reprint or a refund for you!
Order not ReceivedIf your item has not arrived within 45 days, after having ordered, contact our staff via email at email@example.com, for a probable free replacement order or a possible refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed deliveries.)
ReturnsSince your product is custom made just for you, we do not take returns. We will probably replace defective items or an incorrect order simply by receiving photographs showing the specific problem(s) with the product and by including the order number.
Please make sure that:
- The product was received in the last 10 days
- The product is unwashed, unworn and unused
- The product itself or the printing is defective OR the final product is different than the one you ordered